Death to Anthem

Awhile back, I emailed my insurance company to find out coverage regarding my physical and lab work. I received the following email today:

Ms. Wolpoff
Thank you for your inquiry, your benefits for these services are considered at 100% of the allowable charge when you see a PPO provider. This means Anthem will be considering the payment. Routine lab work is considered benefits. Verification of Benefits or coverage is not a guarantee of eligibility or payment. Actual payment is based on terms and conditions of the plan.

What the fuck? "...Anthem will be considering the payment" ?? Am I suppose to be glad they'll consider paying %100?

And seriously, if I ask you, Anthem, whether or not my plan covers lab work, don't freakin respond with "...payment is based on the terms and conditions of the plan." No shit. Since you do not provide me with a full write out of the goram plan, you had better buck up and tell me what will and will not be covered.

Bastards.