Having so much Fan

I had a patient walk into my office at 4:50 for his 5:15 appointment.

Problem is, we stop seeing patients at 4:00.

My computer doesn't have appointments post 4:45.

The man is IRATE. He is yelling obscenities, pounding the desk, claiming I had asked for his information and ok'ed a 5:15 appt. He accuses me of making fun of his English skills and falsely scheduling his appointment just to make fun of him.

Insecurity issues much?

I calmly and clearly try to explain that no one at this office had ever told him to come in at 5:15.

Irate obscenities continue. He flings himself into one of the waiting room chairs. He jumps up, stomps over to me, and asks me if I think it's fun to fake appointments.

(awkward side note: The dude had a serious Asian accent, which made FUN sound like FAN - my staff and I just looked at him the first couple of time he yelled this at us. "YOU THINK IT FAN THIS?" "YOU HAVE FAN TEES ME?")

Anyway, I have no record of his name, or date of birth or phone - all of which are required to put an appt into the system.

He pushes a print out into my face. It's a list of offices that participate with VSP. He had put a checkmark next to our office. He is adamant he called our phone number to schedule his appointment.

He also wrote 5:15 next to another practice - My Eye Doctor in Old Town.

So I call My Eye Doctor in Old Town.

Mother fucker spent 15 minutes yelling at me about an appointment he had scheduled at a completely different practice.

I hung up and had him call My Eye Doctor, on our phone, just so he could hear the receptionist confirm that they were waiting for him to get his bad self over there for his 5:15 appointment.

He hung up the phone, and walked out of my office.

Don't you think it's fan?